FAQ | Furrytail

FAQ

Will there be a shipping confirmation once the order is placed?

Yes, once your order is placed you will receive a confirmation via email along with your order ID number. 
 
How long does shipping take?
Shipping is Australia and Newzealand only, on average our customers receive orders from 3-7 business days. This is an average estimated time frame.

Due to a high demand for some of our most popular products, please allow 2 weeks for delivery.

If your order hasn't arrived in the estimated delivery times, please contact our support team via info@furrytail.com.au

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

How can I contact you?
You can contact us by emailing our support team directly at 
info@furrytail.com.au

How do I track my package?
We will send you an email confirmation containing your tracking information as soon as your order has shipped.
Please note that it can take up to 1-3 business days for the tracking information to be updated.
 
I did not get a tracking number, what do I do?
If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly sort out any issues.
 
 
Will you be adding more products?
We are focused on sourcing the best pet products for our customers, as a result, we are constantly researching and adding new quality products to our store. This is our main mission and goal so we strive for excellence in satisfying our customers with a great experience and a Diverse unique selection of products!